FAQ
We want to make your shopping time on our website fun, easy and reliable. Below are answers to our most frequently asked questions to help you. We have written these for both experienced and inexperienced internet shopping customers. For further information on any topic click Read more... If you still have a question, you can contact us or phone 027-308-7765 - 9am to 7pm Monday to Sunday.
Why am I asked to Log In or Create an Account?
You can choose to create an account, or not. You can create an account before you start browsing the website, or when you get to checkout. If you choose to create an account you can keep track of previous orders and also build a wish list to come back to.
We will keep your information private, use it only to fulfil your orders, provide customer service, and for our own marketing use if you choose to see offers and other information from us. We do not share your information with any unrelated parties, and we will not sell your personal information or give anyone else access to it.
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How can I pay for my goods?
You can pay by Internet Banking, Afterpay, Mastercard, and Visa Debit & Credit cards through the secure Stripe payment provider. Phone orders can be paid by any of these except Afterpay which can only be used if you place your order through the website, but not for phone orders.
If you are uncertain what shipping rate to pay you can Choose ‘Request a Quote” and we will give you an accurate shipping fee, usually within 24 hours, which can be paid easily by internet banking.
Our regular customers, both rural & urban, enjoy our low-cost shipping and are confident choosing an apprpriate shipping rate for their order size. You can contact us or phone 027-308-7765 - 9am to 7pm Monday to Sunday to ask about shipping rates or payment methods.
How will my delivery get to me?
We use NZ Post Courier service to send your order direct to any address on the NZ Post delivery network. We do not use NZ Posts automatic lookup feature - this is to make ordering easier for you. You type in your address as you would normally use it, and we will correct any minor details (e.g. postcode) at time of shipping. If we are unsure of your proper delivery address, we will phone or email you to check. We can deliver to a Home, Work, Rural, PO Box, or other valid address…
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What shipping do I need to pay?
We use NZ Post Couriers to deliver directly to as many New Zealand addresses as possible, at a reasonable cost. Our shipping rates are: X-Small $6.90, Small $9.90, Large $14.90, X-Large $19.90. Our fair-rate policy is - If you overpay the shipping, we will refund the difference to your debit/credit card, or Afterpay account.
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How do I search the website?
Type in the SEARCH area in the top right-hand corner of the screen, then press the icon, or press ENTER
On a cellphone or tablet - select the MENU icon at top left corner 
to open the SEARCH area
How else can I find items on the website?
You can also find products using our menus: by selecting a category from the top menu bar
How do I make a Wish List & keep track of items I am viewing?
On any product page you have the option of Adding to Cart, or Adding to a Wish List (or both) The product you want to revisit can be added to an existing or new wish list.
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How accurate are the yarn and fabric colours I see on the website?
Colours on our website are portrayed to the best of our abilities and the technology available. The actual display of these colours on your computer, tablet or cellphone can depend on the device, your eyesight, and the lighting you are viewing your screen under.
Where you require an exact match of yarn shade or fabric colour please email, phone or contact us to discuss before ordering.
How do I order knitting yarn?
It’s as easy as 1, 2, 3…
- Find the yarn you want
- View the shade chart displayed
- Select the colour you want
- Check the colour displayed is the one you want,
- Enter the number of balls in quantity
- Select Add to Cart.
- Repeat if you want another yarn, or another shade of the same yarn.
How do I find and order knitting patterns?
Finding the right pattern – by search:
You can use the search bar to find a pattern type, age range, brand and/or yarn thickness. For example: ‘child seamless top-down jumper’, or ‘baby raglan cardi 4ply’. Some descriptions mean the same e.g. sweater and jumper, or cardigan, jacket, hoodie – using multiple words in your search can help e.g. cardi jacket hoodie.
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